Design, Build & Support (DBS) is a global IT and Change function responsible for the delivery of strategic, regulatory, BAU and service sustaining change, as well as the ongoing support of the platform supporting the HSBC Securities Services business.

1. To provide analysis, definition and communication of business and system requirements, perform testing on the system deliverables to ensure the acceptance level for users, and provide business analysis support in Accounting and Valuation systems for new and existing clients;
2. To work out optimized solution for enhancement relating to core business applications to adapt the new requirement from business;
3. To provide change transition support to business and client users of those systems during project guarantee period
4. To provide consultancy to local HBSC Securities Services operation teams on system enhancement to streamline their efficiency and improve quality;
5. To engage with the stakeholders to ensure team is aware of the changing expectations and challenges.

任职资格:

1. Bachelor degree or above; preferably in IT, financial, accounting or related discipline;
2. Experience in business analysis/promoject management with demonstrated interest in application change management and support and problem resolution;
3. Excellent analytical and problem solving ability with good working knowledge of information technology, e.g. Agile/DevOps;
4. Good knowledge in project management, system implementation, process review or operation management would be an advantage;
5. Good communication and interpretation skills in English and Mandarie; Cantonese would be a plus;
6. *candidate with 5+ yrs experience would be preferentially considerred as Senior BA.

汇丰环球客户服务（广东）有限公司秉承汇丰集团理念，始终将优质客户服务摆在公司发展的首位，依托先进的科技设施和雄厚的人力资源，实现服务的专业、规模和最佳化。持续多年的优质服务为汇丰环球在同行业赢得较高的声誉，随着汇丰环球规模化不断发展，汇丰环球中国营运中心现在有超过10,000名金融服务人员的专业团队，为汇丰集团世界各地的分支机构（如香港、英国、美国、加拿大、日本、中国、新加坡和澳门等）提供和分析数据、收款付款服务、客户中心等多项服务。同时荣获许多荣誉称号，其中包括广东最佳业务外包公司、广东省服务外包示范企业、中国服务外包十大在华跨国服务供应商、技术先进企业、商务部重点联系企业、A级纳税人称号，并且已连续五年获得香港呼叫中心协会年度大奖–离岸业务金奖, 广东省企业500强等。