岗位职责:

-To provide operational risk guidance and advice to HSS functions operating out of the relevant Operational Service Centre (OSC)
-To undertake the responsibilities of Business Risk and Control Management (BRCM) in their role as the first line of defence, ensuring that risks and associated controls are being assessed adequately and Internal Control Monitoring Plans are completed in an accurate and timely manner in accordance with Group requirements.
-Oversee incident management and ensure operational losses and near misses are recorded and escalated to senior management in accordance with operational procedures.
-Ensure appropriate governance in respect of operational risk management is in place and operating effectively through leadership and representation at Risk and Control Committee where required key risk indicators are communicated and discussed with senior management.
-Drive BRCM initiatives and ensure Global Standards and Functional Instruction Manual requirements are being applied in the Operational Service Centre
-Represent HSS Operational Service Centre and be the central point of contact for BRCM activities with Business Partners.

-Degree holder preferably with at least 3 years’ operational risk management, internal control or audit experience in fund administration industry
-Regulatory and/or Compliance experience will be an advantage
-Solid organisation, problem solving and time management skills with the ability to work under pressure and set right priorities to deliver results on time
-Strong supervisory, influencing and interpersonal skills with the ability to communicate and negotiate with both external and internal customers at all levels
-Pro-active, service-oriented and responsive to duties, with a good control of emotion
-Excellent command of both spoken and written English a must

汇丰环球客户服务（广东）有限公司秉承汇丰集团理念，始终将优质客户服务摆在公司发展的首位，依托先进的科技设施和雄厚的人力资源，实现服务的专业、规模和最佳化。持续多年的优质服务为汇丰环球在同行业赢得较高的声誉，随着汇丰环球规模化不断发展，汇丰环球中国营运中心现在有超过10,000名金融服务人员的专业团队，为汇丰集团世界各地的分支机构（如香港、英国、美国、加拿大、日本、中国、新加坡和澳门等）提供和分析数据、收款付款服务、客户中心等多项服务。同时荣获许多荣誉称号，其中包括广东最佳业务外包公司、广东省服务外包示范企业、中国服务外包十大在华跨国服务供应商、技术先进企业、商务部重点联系企业、A级纳税人称号，并且已连续五年获得香港呼叫中心协会年度大奖–离岸业务金奖, 广东省企业500强等。