岗位职责:

Data & Information Management
The Data & Information Management Team (D&IM) provides a wide spectrum of services covering data management, big data discovery, management information & insights, campaign and customer contact management, digital analytics, risk management reporting, customer segmentation, customer analytics, to HSBC Retail Bank. Globally, there are 3 Data and Information Management teams with two of them in India and one in Guangzhou, China. The China team supports 15 markets in the Asia Pacific Region.

We are searching for a motivated individual to join our department as Analyst_Senior Analyst Analytics Transformation and Customer Relationship Management (Big Data Management).

-Participate in delivering big data analytics and CRM projects: think end-to-end, from analysis to strategy through to solution exploration to implementation.
-Support to explore and identify realistic business opportunities for application and implementation of various big data initiatives; collaborate closely with business stakeholders from ideas crystallization/ requirements gathering through to subsequent business implementation, tracking and fine-tune.
-Identify data sources to support use case hypothesis and analyse the resulting data effectively using statistical methodologies and insights in order to harness the multitudes of unstructured data.
-Study and explore the leveraging on evolving technologies and availability of unstructured data for integration with existing analytics cycle/ process with the aim to (i) discover hidden information in large volume of data and uplift effectiveness for targeting, model building, segmentation etc. to facilitate propositions building and products/services/ offers design; (ii) review existing process to identify room for efficiency/ coverage improvement, from data collection to output generation.
-Work closely with technical teams and/or vendors to explore solution & shape design and architecture.
-Prepare reports based on analysis and present to management with strategic actionable insights.

-University degree in in Business Administration, Computer Science, Mathematics, Statistics or other related discipline
-With 2-5 years hands-on experiences in developing and implementing analytics solutions for industries with sizable customer base.
-An analytics enthusiast with strong acumen of worldwide evolving trend of technology-driven analytics on big data/ unstructured data.
-Possesses good understanding of business applications to convert data into a business value and advantage.
-Strong knowledge on languages such as R, Python, SAS, HTML and Javascript for data analytics.
-Good knowledge of Big Data processing tools and/or Data Warehousing data toolsets, e.g. Hadoop, Spark.
-Highly effective communication with the ability to translate complex and technical analytical approaches into business language and outcomes.
-Good organizational, problem solving, presentation and interpersonal skills.
-Strong track record of managing multi-functional projects and a team of diverse background.
-Culturally sensitive, able to understand user needs with excellent interpersonal skills.
-Fluency in written and spoken English and Chinese.

We offer successful candidates an attractive remuneration package and the opportunity to work in a dynamic and challenging environment.

汇丰环球客户服务（广东）有限公司秉承汇丰集团理念，始终将优质客户服务摆在公司发展的首位，依托先进的科技设施和雄厚的人力资源，实现服务的专业、规模和最佳化。持续多年的优质服务为汇丰环球在同行业赢得较高的声誉，随着汇丰环球规模化不断发展，汇丰环球中国营运中心现在有超过10,000名金融服务人员的专业团队，为汇丰集团世界各地的分支机构（如香港、英国、美国、加拿大、日本、中国、新加坡和澳门等）提供和分析数据、收款付款服务、客户中心等多项服务。同时荣获许多荣誉称号，其中包括广东最佳业务外包公司、广东省服务外包示范企业、中国服务外包十大在华跨国服务供应商、技术先进企业、商务部重点联系企业、A级纳税人称号，并且已连续五年获得香港呼叫中心协会年度大奖–离岸业务金奖, 广东省企业500强等。