Responsibilities

- Oversee daily operations of inbound reservation and support services unit as well as marketing, sales and IT.

- Ensure service levels are met.

- Analyze call statistics.

- Plan workflow and structure.

- Solve escalated complaints.

- Motivate and lead teams.

- To carry out safety and security duties from time to time and be assigned as member of the Crisis Management Team, as and when needed.

- Other duties, tasks and projects as assigned at any time.

Qualifications and Experience

- Minimum Bachelor Degree in any discipline.

- Preferable 3-4 years of supervisory experience in supervise customer service/contact centre environment.

- Strong interpersonal, negotiation and problem solving skills.

- Results and outcome oriented.

- Possess personal leadership skill in promoting customer focused and a team member.

- Fluency in written and spoken English is essential. Abel to converse in local dialect. Mandarin and Cantonese is an added advantage.

Note: 可以通过系统直接投简历;或者将您的简历包括薪酬期望值电邮至: gz.recruit@starcruises.com

云顶香港于一九九三年九月成立，是亚洲邮轮业的先驱，致力于将亚太地区发展成为国际邮轮航线目的。目前，丽星邮轮连同挪威邮轮为世界第三大邮轮公司，合共拥有18艘邮轮，航线遍及全球200多个目的地，提供约35000个标准床位。现时，云顶香港总部位于香港，并分别于世界各地超过20个地方设有办事处，包括澳洲、中国、印度、印尼、日本、韩国、马来西亚、菲律宾、新加坡、瑞典、台湾、泰国、阿拉伯联合酋长国、英国及美国。云顶香港仔香港联合交易所有限公司为注册上市公司，其股份亦在新加坡证券交易所有限公司的Global Quote买卖。