Responsibilities

岗位职责

-Perform collection activities according to Collection department related work guideline and P&P, collect past due amount, protect asset of the bank.

按照催收部相关工作指引和政策流程的要求联络客户，催收逾期款项，维护银行资产；

-Contact customers by telephone or other applicable means, assess the individual circumstances and decide upon an appropriate course of action. This will include determining reasons for non-payment, negotiating payment arrangements, offering suggestions to customers on how to meet their obligations and advising them as to the possible consequences of not meeting the obligations.

通过电话或其他可用途径联系客户，评估其个体情况，确定合适的行动方案，包括确定为付款的原因，商讨付款计划、为客户该如何履行其义务提供建议、说明未履行义务的后果等；

-Exercise good judgment on assessing client’s specific situation, recommend timely actions or other collection activity where appropriate.

对客户个体情况评估进行判断，建议采取及时的措施或其他恰当的催收方法。

Qualifications

岗位要求

-College degree or above, with at least 1 year experience of telephone collection or banking contact center.

大专以上学历，一年以上电话催收或银行呼叫中心工作经验；

-Excellent Interpersonal, communication, process and negotiation skills.

出色的人际交往和沟通能力、处理和谈判技巧；

-With team spirit, be proactive, determined, excellent execution and ability to facilitate business running.

富团队协作精神，积极主动，处事果断，具出色的执行、推动力；

-Good collection knowledge and skill, good learner.

良好的催收业务知识和技巧，学习能力强。

If you are interested in being considered for the position, please apply through our career page at https://citi.taleo.net/careersection/2/jobsearch.ftl?lang=en in English or https://citi.taleo.net/careersection/2/jobsearch.ftl?lang=zh-CN in Chinese.

如对花旗职位感兴趣，请点击登录我们的招聘网站直接申请。进入英文网站申请，请登陆https://citi.taleo.net/careersection/2/jobsearch.ftl?lang=en；进入中文网站申请，请登录https://citi.taleo.net/careersection/2/jobsearch.ftl?lang=zh-CN。

恕不接受经由其它方式提交的求职申请。

花旗金融信息服务（中国）有限公司广州分公司是花旗金融信息服务（中国）有限公司在广州设立的分支机构，成立于2012年5月25日。其主要经营以承接服务外包方式提供数据处理、后台业务操作、技术支持、客户服务及相关支援服务。主要经营收入以向海外花旗银行提供的数据处理、后台业务操作、技术支持、客户服务及相关离岸服务外包收入为主，以美元外汇结算。