Requirements：
1) University graduate or above, major in mech./elec. engi-neering or related field preferred;
2) At least 6 years working experience in after-sales service related function, with 2 years in Manager role in foreign companies;
3) Be the technical expert in service function;
4) Good internal and external customer-focus mind-set;
5) Demonstrated experiences in coordinating, planning and developing service policies and dealer policies;
6) Practical experiences in knowledge management;
7) Willing to take on what needs to be done, innovative problem solver;
8) Strong sense of responsibilities;
9) Willing to take multi tasks and work under pressure;
10) Practical experiences in common computer software, such as Words, Excel, PPT;
11) Good commend of Oral and written English.

Responsibilities：
1) Contribute to the business by leading the team provide high quality service effectively;
2) Define, implement, optimize service strategy and policies, dealer policies;
3) Build and enhance capability and image of the dept. and personnel, provide expert advise and coaching employees appropriately;
4) Conduct the knowledge management in the dept. by different means and methods;
5) Assign daily work within the team effectively, including but not limited to: in-house service, on-site service, training, technical queries, etc.
6) Keep smoothly relationship with dealers/key customers, diplomatically cooperation with internal relationship and external relationship to satisfy customers;
7) Collect and analyze service information and date for management decision;
8) Cooperate with other depts to solve the quality problems;
9) Other tasks assigned by superior or Management.

Janke& Kunkel KG.IKA-werk（以下简称IKA集团）在4大洲八处分公司拥有近800名的员工，我们为拥有像巴斯夫、拜尔和宝洁这样的客户而自豪。毫无疑问，我 们是当今市场的领导者和一个集团企业成功发展的闪光案例。正如我们的新的标语所言：Designed to work perfectly。

广州仪科实验室技术有限公司是IKA集团在中国设立的独资公司