岗位职责:

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部门概括. "The Process Consultant role will be acting in the capacity of a trusted advisor working with the senior management and supporting the Workstream Lead. The role provides support to well-reasoned decisions in matters of Strategic Transformation and Continuous Performance Improvements as defined by the programme.

The role is positioned to respond to a wide variety of questions and challenges posed by this audience. The role extends in understanding business and customer requirements, process improvement models, operating models and designing solutions/options whilst ensuring optimum functional alignment delivering and quantifying improvement benefits. The Process Consultant also supports change and champions transformation across various Global Business lines.

1. To deliver the transformation programs by focusing on the defined projects and initiatives, through identifying opportunities and designing, implementing, delivering & embedding the change to the relevant processes. To be responsible for leading small/medium scale transformation and re-engineering projects & initiatives or supporting the Workstream Lead in managing a large transformation program. In both cases, to deliver an agreed set of business objectives / benefits and to meet the overlying portfolio strategy in the Transformation Program. For specific functional areas, deliver step change in operational performance (customer experience, service levels, efficiency and control) through successful implementation of the transformation program;
2. Act as trusted advisor and a partner to stakeholders to identify and ensure commercially based decisions are taken on prioritizing and optimizing the project portfolio. Work with the businesses as a delivery partner to develop objectives and quantitative recommendations.Identify and recommend innovative solutions that consider and include suitable appropriate emerging improvement trends and solutions.
3. Working across regional and local teams to ensure commonality of understanding and objectives and raising to manager attention in a timely manner when conflict arises. Build trusted partnerships with internal customers through consistent identification and delivery of value-added consultancy services that exceed expectations and position the transformation program for sustained success.Be knowledgeable of key business drivers and customers, competitors, and emerging trends in the industry landscape. Facilitate training forums within internal teams and nurture a culture of continuous learning.

1. A candidate with 10+ years of overall operational transformation experience and a variety of skills related to executing high and medium complexity projects and consulting engagements. Good experience in project management and process improvement initiatives internally or other large complex organizations. Good understanding of overall banking and financial/consulting services industry knowledge will be preferred.Good working knowledge of functional area in an operational or consulting capacityKnowledge of the change process, project lifecycle and consulting tools and techniques - preferably – Lean Six Sigma experience;
2. Strong problem solving skills using end to end process reviews and data driven analysis.Exposure / experience with API, Workflow, Robotics / A.I. and other light automations tools & techniques will be an added advantage.Understanding of how technology/process improvements adds value to the business and to the end customer.Experience in managing senior stakeholders and demonstrated ability to build rapport rapidly with key stakeholders and to translate ideas into outcomes.
3. Experience working across cultures and in matrix organizational structures. Ability to form working relationships at senior level in the organization.Financial acumen: ability to develop a business case, quantify benefits and translate ideas into outcomes.
4. Ability to develop cohesive working relationships with business partners. Good English – both written & verbal. Other Asia language capabilities (e.g. Mandarin, Japanese, Korean, Vietnamese etc) will be an added advantage .Good negotiation and influencing skills.

福利待遇
- 具竞争力的薪酬：基本工资+绩效奖金+轮班补贴+早晚班交通津贴；
- 健全福利保障：五险一金+补充性商业医疗保险+免费年度体检；
- 畅享10+天假期：除享有国家法定节假日外，还拥有至少10天带薪年假、12天带薪病假、1天生日假、婚假、产检假、产假以及陪产假、哺乳假等，助您达到工作生活的平衡；
- 弹性福利制度：年假可买卖，商业医疗保险套餐可升级，您还可申请旅游补贴、个人进修补助、运动健身补贴等，满足个性化福利需求；
- 人性化工作环境：使用公司的员工餐厅、咖啡室、休息室、娱乐室等，进行劳逸结合；
- 多元化员工活动：运动会、团建、年会等精彩活动给您平台，任您施展才华。

培训与发展
- 广阔的职业发展平台：遍及全球的集团网络，提供扩展人脉及跨文化交流的机会，您还可申请不同国家及地区的长短期职位，不断挑战自我；
- 系统性人才培育及发展：配备职业导师，为您提供清晰的职业规划指导，充分挖掘横向及纵向的发展潜力；
- 完善的专业培训体系：入职即可享带薪培训，多元化的培训机会，还有资源及教育援助，帮您逐步实现职业目标。

汇丰环球客户服务（广东）有限公司秉承汇丰集团理念，始终将优质客户服务摆在公司发展的首位，依托先进的科技设施和雄厚的人力资源，实现服务的专业、规模和最佳化。持续多年的优质服务为汇丰环球在同行业赢得较高的声誉，随着汇丰环球规模化不断发展，汇丰环球中国营运中心现在有超过10,000名金融服务人员的专业团队，为汇丰集团世界各地的分支机构（如香港、英国、美国、加拿大、日本、中国、新加坡和澳门等）提供和分析数据、收款付款服务、客户中心等多项服务。同时荣获许多荣誉称号，其中包括广东最佳业务外包公司、广东省服务外包示范企业、中国服务外包十大在华跨国服务供应商、技术先进企业、商务部重点联系企业、A级纳税人称号，并且已连续五年获得香港呼叫中心协会年度大奖–离岸业务金奖, 广东省企业500强等。