岗位职责:

疫情防控期间暂不安排应聘人员到公司参加现场面试，我司将统一安排线上测试和线上面试，届时将有HR与您联系，感谢您的理解！

The Chief Control Office (CCO) plays an important role in enabling the bank to operate within its risk appetite, by ensuring efficient and effective risk and control management. The CCO achieves this by providing operational risk and control expertise, conducting high quality reviews of the bank's control environment, conducting end to end control assurance reviews on key controls, maintaining robust risk governance focused on material risk and issues, and evolving a culture of continuous and consistent risk management.

1. Keep abreast of all new and existing regulatory requirements affecting financial services industry as well as internal policy updates, for continuous risk identification and control monitoring through continuous engagement with the onshore R&C Leads.

2. Ensure Operation Risk Management Framework and related procedures are implemented in respective team(s) across ASP Markets

3. Lead and oversee the work of respective offshore team(s) by setting objectives, providing guidance, managing performance and ensuring deliverables are in line with standards and timelines agreed with each of the thematic review or read across projects.

4. Act as the liaising point with Onshore Senior Stakeholders to undertake trigger event reviews (internal and external incidents) and analyze root causes and advise on adequacy of actions to address control weaknesses, also identify and escalate critical/exceptional issues to the appropriate senior management; ensure timely execution of any management response actions identified

5. Collaborate with Onshore Stakeholders to facilitate internal communication (including but not limited to Operational Risks, Global Function, Risk Stewards, etc.) to remediate risks and implement operational efficiency enhancements

6. Coordinate, prioritize and manage ad-hoc projects assigned through sufficient communication with various stakeholders

任职资格:

1. Fulltime Graduation/Post graduation from recognized universities with 5 to 10 years of experience for team/project management and senior stakeholder communication

2. Good understanding of operational risk and controls preferably gained through experience in front line and/or risk roles

3. Good understanding of the Group’s Operational Risk Framework, Regulatory environment and business context

4. Experienced in collaborating and communicating effectively with various stakeholders

5. Proficient project/team management capabilities gained from past working experience

6. Previous experience in banking/financial institutions is an advantage

7. Good command of written and spoken Chinese (both Mandarin and Cantonese) and English.

福利待遇

- 具竞争力的薪酬：基本工资+绩效奖金+轮班补贴+早晚班交通津贴；

- 健全福利保障：五险一金+补充性商业医疗保险+免费年度体检；

- 畅享10+天假期：除享有国家法定节假日外，还拥有至少10天带薪年假、12天带薪病假、1天生日假、婚假、产检假、产假以及陪产假、哺乳假等，助您达到工作生活的平衡；

- 弹性福利制度：年假可买卖，商业医疗保险套餐可升级，您还可申请旅游补贴、个人进修补助、运动健身补贴等，满足个性化福利需求；

- 人性化工作环境：使用公司的员工餐厅、咖啡室、休息室、娱乐室等，进行劳逸结合；

- 多元化员工活动：运动会、团建、年会等精彩活动给您平台，任您施展才华。

培训与发展

- 广阔的职业发展平台：遍及全球的集团网络，提供扩展人脉及跨文化交流的机会，您还可申请不同国家及地区的长短期职位，不断挑战自我；

- 系统性人才培育及发展：配备职业导师，为您提供清晰的职业规划指导，充分挖掘横向及纵向的发展潜力；

- 完善的专业培训体系：入职即可享带薪培训，多元化的培训机会，还有资源及教育援助，帮您逐步实现职业目标。

汇丰环球客户服务（广东）有限公司秉承汇丰集团理念，始终将优质客户服务摆在公司发展的首位，依托先进的科技设施和雄厚的人力资源，实现服务的专业、规模和最佳化。持续多年的优质服务为汇丰环球在同行业赢得较高的声誉，随着汇丰环球规模化不断发展，汇丰环球中国营运中心现在有超过10,000名金融服务人员的专业团队，为汇丰集团世界各地的分支机构（如香港、英国、美国、加拿大、日本、中国、新加坡和澳门等）提供和分析数据、收款付款服务、客户中心等多项服务。同时荣获许多荣誉称号，其中包括广东最佳业务外包公司、广东省服务外包示范企业、中国服务外包十大在华跨国服务供应商、技术先进企业、商务部重点联系企业、A级纳税人称号，并且已连续五年获得香港呼叫中心协会年度大奖–离岸业务金奖, 广东省企业500强等。