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This role is responsible for supporting Asia Pacific Commercial Banking Chief Operating Office (ASP CMB COO) in executing against CMB’s strategic change agenda.

The role holder would be expected to work with Project Manager or work independently on smaller projects in implementing change through cross-functional teams, supporting commercialization and transition to business-as-usual (BAU). They would support business teams to embed the appropriate change methodologies in order to drive cultural change and deliver better outcomes for our colleagues and customers, faster.

They will be accountable for the timely and high quality delivery of programmes and/or projects, adhering to HSBC core frameworks (Business Transformation Framework, Agile). They will be responsible for managing programme/project costs, headcount, risks and issues and will work to ensure benefits and values are realised. We are looking for individuals with general portfolio and project management skills with one or multiple capabilities/experience below:

Regulatory project.
Digital transformation.
End-to-end portfolio management.
User Acceptance Testing.
Process Engineering.
Change & implementation
Value Creation

Influence and collaborate with stakeholders and business partners, building strong relationships to ensure consensus and influence change outcomes. Foster open and honest communication, which anticipates stakeholder expectations.
To manage the change & its execution and to ensure monetisation of benefits. Deliver the change effectively.

Operational Performance

Responsible and accountable for the delivery of highly complex and business critical change effort in accordance with existing industry best practices and methodologies, in the process establishing credibility for the Change team.
Proactively monitor areas of concern and risks within the project / programme and provide recommendations to mitigate them to ensure SLAs of delivery are met.
Promote adherence to project/programme governance model and use defined standards and tools for processes such as risk logs, change control and resource requests.
Set the pace and operating rhythm, driving a culture of high performance, achievement and ensure pace by identifying and removing barriers to programme success.
Demonstrate financial acumen to develop a global business case, including investments, detailed benefits and link to overall finances of the business.
Ensure adoption of relevant frameworks and methodologies thus driving a common high performance approach and that an Agile approach to change is fully embedded within key change programmes.
Ensure governance processes and decisions are applied consistently.
Contribute to the active management and rationalisation of CMB’s change portfolio, ensuring prioritisation is based on risk/return, resource availability/skills and rigorous commercial criteria.
Manage, measure, and track change impacts as a result of the programme/project.


Capability and People Development

Continuously support capability build of the Change Consulting Practice i.e. through sponsoring and advocating community events, sharing relevant articles / studies / ideas, ensuring regular development and sharing of Global Transformation consulting case studies etc.
Promote the value of challenging the status quo, seeking to improve ways of working and having a forward-thinking mind-set, in line with the Group’s values and strategy

Understanding of Innovation within the industry & experience working with Fintech companies to solve business problems.
Strong knowledge of the external environment – regulatory, political, competitors etc.
Good working knowledge of functional area in an operational or consulting capacity.
Good understanding of HSBC Group structures, values, behaviours, processes and objectives.
A broad, enterprise-wide view of the Commercial Banking business and varying degrees of appreciation for strategy, capabilities, enabling technologies, and governance.
Good knowledge of Commercial bank’s business model – i.e. the customer proposition, the channels and operations, and the key financial performance drivers.
Good knowledge of business change – functionally, operationally and financially.
Good financial and commercial acumen and the ability to understand and contribute to business cases. Includes ability to understand complex business problems and apply a strong commercial sense.
Experience

Proven experience of successfully executing against a business strategic change agenda
Proven experience in leading the end to end change management process i.e. initiation, project management, business analysis, execution and benefits realization
Proven ability in working across multi-disciplinary and multi-cultural diverse work environments
Strong analytical background and proven ability in analytical rigor
Some experience of operating iterative delivery techniques at scale
Capabilities

Innovation and Idea ManagementAgile and Business Analysis & Design.
Change and Implementation Management.
Project Management & Commerciality.
Portfolio management.
Relationship management and influencing skills.
The ability to recognise structural issues within the organisation, functional interdependencies and cross-silo redundancies.
Excellent interpersonal and communication skills with a proven ability to communicate effectively and confidently at all levels.
High level of drive and motivation to ensure successful delivery of complex business change initiatives.
Excellent organizational and planning skills in order to cope with multiple large-scale responsibilities.
Qualifications and Accreditations

Degree in related field or commensurate practical experience.
Industry recognized technical certifications i.e. PMP, CBAP, Agile, Master Black Belt – Six Sigma (Optional), TOGAF (Optional)Industry recognized CMB & Risk domain certification (APTFFE, FRM etc.).

福利待遇
- 具竞争力的薪酬：基本工资+绩效奖金+轮班补贴+早晚班交通津贴；
- 健全福利保障：五险一金+补充性商业医疗保险+免费年度体检；
- 畅享10+天假期：除享有国家法定节假日外，还拥有至少10天带薪年假、12天带薪病假、1天生日假、婚假、产检假、产假以及陪产假、哺乳假等，助您达到工作生活的平衡；
- 弹性福利制度：年假可买卖，商业医疗保险套餐可升级，您还可申请旅游补贴、个人进修补助、运动健身补贴等，满足个性化福利需求；
- 人性化工作环境：使用公司的员工餐厅、咖啡室、休息室、娱乐室等，进行劳逸结合；
- 多元化员工活动：运动会、团建、年会等精彩活动给您平台，任您施展才华。

培训与发展
- 广阔的职业发展平台：遍及全球的集团网络，提供扩展人脉及跨文化交流的机会，您还可申请不同国家及地区的长短期职位，不断挑战自我；
- 系统性人才培育及发展：配备职业导师，为您提供清晰的职业规划指导，充分挖掘横向及纵向的发展潜力；
- 完善的专业培训体系：入职即可享带薪培训，多元化的培训机会，还有资源及教育援助，帮您逐步实现职业目标

汇丰环球客户服务（广东）有限公司秉承汇丰集团理念，始终将优质客户服务摆在公司发展的首位，依托先进的科技设施和雄厚的人力资源，实现服务的专业、规模和最佳化。持续多年的优质服务为汇丰环球在同行业赢得较高的声誉，随着汇丰环球规模化不断发展，汇丰环球中国营运中心现在有超过10,000名金融服务人员的专业团队，为汇丰集团世界各地的分支机构（如香港、英国、美国、加拿大、日本、中国、新加坡和澳门等）提供和分析数据、收款付款服务、客户中心等多项服务。同时荣获许多荣誉称号，其中包括广东最佳业务外包公司、广东省服务外包示范企业、中国服务外包十大在华跨国服务供应商、技术先进企业、商务部重点联系企业、A级纳税人称号，并且已连续五年获得香港呼叫中心协会年度大奖–离岸业务金奖, 广东省企业500强等。