岗位职责:

- To design, deliver and develop business training solution (covering workflows, operating models and associated platforms)
- To manage all compulsory training courses, using appropriate delivery methodologies (e.g. on-site, Webex, systems hand-on)
- To support the development of specific regional and global learning needs for new technology launches and updates
- To provide seamless business training support agreed with stakeholders

- University Degree, preferably in international business, finance or economics
- Up to three years of experience in a securities/banking/financial services environment, including two years’ of experience in an operational role and /or client service / training function
- Good understanding of HSS business processes and work flows to begin with
- Prior experience in delivering training preferred (either as a subject matter expert or trainer)
- Knowledgeable on training techniques, methods and evaluation (a distinct advantage)
- Able to write concisely and clearly
- Strong personal and public presentation skills coupled with keen listening and questioning skills is a must
- Able to explain difficult concepts to a broad cross-section of staff
- Able to organise self and multi-task
- Literate standard desk-top applications (e.g. WORD, EXCEL, POWERPOINT)

汇丰环球客户服务（广东）有限公司秉承汇丰集团理念，始终将优质客户服务摆在公司发展的首位，依托先进的科技设施和雄厚的人力资源，实现服务的专业、规模和最佳化。持续多年的优质服务为汇丰环球在同行业赢得较高的声誉，随着汇丰环球规模化不断发展，汇丰环球中国营运中心现在有超过10,000名金融服务人员的专业团队，为汇丰集团世界各地的分支机构（如香港、英国、美国、加拿大、日本、中国、新加坡和澳门等）提供和分析数据、收款付款服务、客户中心等多项服务。同时荣获许多荣誉称号，其中包括广东最佳业务外包公司、广东省服务外包示范企业、中国服务外包十大在华跨国服务供应商、技术先进企业、商务部重点联系企业、A级纳税人称号，并且已连续五年获得香港呼叫中心协会年度大奖–离岸业务金奖, 广东省企业500强等。